| Issue ID | 1086846 |
| Internal NHTSA # | 10610163 |
| Manufacurer | Mercedes-Benz USA, LLC. |
| Brand | MERCEDES BENZ |
| Model | C300 |
| Model Year | 2009 |
| File date | 06/07/14 |
| Component | STEERING |
| Product type code | VEHICLE |
| Description of the problem | My 2009 c300 was just towed to the benz dealer for the "technical svs bulletin" known as li80-57-p051521. (the known and documented internal issue with the electronic steering lock causing crank failure that has been identified by the nhtsa.) i would like to know why benz is not assisting with this matter. Last year i just replaced the back lights on the vehicle that was smoking and burning; causing my brake lights to go out and causing damage to items in my trunk. Now finally, that part is now being recalled! Why is benz awaiting for something bad to happen before they take responsibility for their parts. With all of the documented complaints of the c300 car not cranking due to the failure of the electronic steering lock, why is benz being allowed to go forward without a recall of this faulty part their installing in these cars? It seems very evident that though benz has documentation of "consistent failure" of the eis/esl on the c300s, they're refusing to recall the cars for these issues in an attempt to generate constant business for the benz dealerships. (for instance, when i walked into the dealership, my servicer was able to quote me a price on the repair of my car within seconds as he stated that he just completed the same repair on a car same make, model and year as mine the day before.... Uumm... What a coincidence!) this racket that benz is running has cost me $1,000. 00. This has to be against the law. I'll have to look up the texas deceptive trade act and/or report this to the texas attorney general. |
| Vehicle Mileage at Failure | 108000 |
| Number of Occurences | 1 |
| Source of the issue | NHTSA WEB SITE |
| City and State | SPRING, TX |
| VIN pattern | WDDGF54X19RXXXXXX |
| Was vehicle invloved in a crash? | N |
| Was vehicle involved in a fire? | N |
| Was incedent reported to police? | N |
| Was medical attention required? | N |
| Was part original equipment? | |
| No. of injured persons | 0 |
| No. of fatalities | 0 |
| Date of purchase | 07/08/26 |
| Was original owner? | N |
| Anti-lock brakes | N |
| Cruise control | N |
| Number of cylinders | 6 |
| Drive train type | |
| Transmission type | |
| Vehicle speed | 0 |
| DoT tire identifier | |
| Tire size | |
| Location of tire code | |
| Type of tire failure code | |
| Was defective tire repaired? | |
| Date of manufacture | |
| Type of child seat code | |
| Type of restraint | |
| Dealer's name | |
| Dealer's telephone number | |
| Dealer's city | |
| Dealer's state code | |
| Dealer's ZIP code |